At Bright Wings Travel, we are committed to protecting the privacy and confidentiality of the personal information you provide to us. Whether you are visiting our website, making inquiries, booking a trip, or using our services, we want you to feel secure knowing that your personal data is handled with the utmost care. This Privacy Policy outlines how we collect, use, store, and protect your personal information, as well as your rights regarding your data.
Our commitment to safeguarding your privacy is grounded in our responsibility to provide a safe and trustworthy environment for all our clients and website visitors. We recognize the importance of transparency, especially when it comes to personal data, and we take every measure to ensure that the information you share with us is only used in ways that align with your expectations and our legal obligations.
We collect personal data to enhance the experience of our clients, offering personalized travel services that match your preferences. Whether you’re planning your honeymoon, family vacation, solo adventure, or corporate trip, we ensure that the data collected is essential for creating seamless travel experiences. All personal information provided to us is used strictly for the purpose of facilitating your travel arrangements and improving our services. We do not sell or share your data with unauthorized third parties.
Our Privacy Policy is in accordance with applicable data protection laws, such as the General Data Protection Regulation (GDPR) and other local privacy laws, ensuring your data is managed with complete transparency and integrity. We regularly review and update this policy to reflect changes in our practices or relevant regulations, and we encourage you to review it periodically to stay informed about how we handle your data.
By using our website and services, you consent to the collection, storage, and use of your personal information as described in this Privacy Policy. If at any time you have questions or concerns about how your data is handled, we are here to assist you. Your privacy matters to us, and we are committed to protecting your personal information every step of the way.
To provide you with the best possible travel experiences and personalized services, Bright Wings Travel collects certain types of personal and non-personal information. The data we collect helps us in processing your bookings, ensuring smooth travel arrangements, and improving your overall experience. Below is an outline of the information we gather:
Personal information refers to data that can identify you as an individual or is directly associated with you. This includes, but is not limited to:
Non-personal information refers to data that cannot directly identify an individual but is used for improving our website’s functionality, marketing, and overall user experience. This includes:
We may receive information about you from third-party sources, such as:
In some instances, we may collect sensitive personal information (e.g., health-related data) necessary for specific services like travel insurance or special accommodations. This information is only collected with your explicit consent and is handled with the highest level of confidentiality.
Why We Collect This Information:
The information we collect is crucial for ensuring a smooth and customized travel experience. It allows us to fulfill our contractual obligations, provide you with personalized services, manage payments, and comply with legal requirements such as visa processing. Additionally, non-personal information helps us enhance our website’s functionality and serve you better by understanding your preferences.
By providing your personal information, you consent to its use as described in this policy. We only collect the data that is necessary for specific purposes, and we are committed to handling it with care and in accordance with relevant privacy laws.
3. How We Use Your Information
At Bright Wings Travel, the personal and non-personal information we collect is used to provide you with exceptional travel services, manage your bookings, and enhance your overall experience. We are committed to using your data responsibly, ensuring that it serves the intended purposes without compromising your privacy. Below is a detailed outline of how we utilize the information collected:
Consent-Based Sharing: We will only share your personal information with third parties for marketing or promotional purposes with your explicit consent.
Service Providers: We may share your information with third-party service providers (e.g., airlines, hotels, payment processors) strictly for the purpose of delivering the services you’ve requested. We ensure that these partners adhere to similar privacy standards.
4. Sharing of Information
At Bright Wings Travel, we respect your privacy and are committed to ensuring that your personal information is shared only when necessary to deliver the services you’ve requested, or when required by law. We maintain strict confidentiality and ensure that any third-party sharing complies with our privacy standards and applicable legal regulations. Below are the scenarios where we may share your information:
We collaborate with trusted third-party service providers to ensure the seamless execution of our travel services. This may involve sharing your personal information with:
These providers receive only the necessary data required to complete the specific service, and they are bound by privacy obligations to protect your information.
Occasionally, we may partner with other businesses to offer joint travel packages or special promotions. In such cases, we may share your data with these partners to facilitate the services. However, any marketing or promotional sharing will only be conducted with your explicit consent.
We may disclose your personal information when required by law, such as to:
In the event of a merger, acquisition, or sale of all or part of our business, your personal information may be transferred as part of the transaction. We will ensure that the new entity continues to adhere to the same level of data protection and privacy standards, and we will notify you of any changes to the Privacy Policy as a result.
We will only share your personal information with third parties for marketing, promotional, or other purposes with your explicit consent. This means that if we ever wish to share your data beyond the scenarios listed above, we will seek your approval beforehand.
If you leave reviews, comments, or other forms of user-generated content on our website, such information may be publicly accessible. Please be mindful of the information you share in these sections, as it may be viewed and used by others.
Protection of Your Data During Sharing
Whenever we share your personal data with third parties, we ensure that they are subject to strict contractual agreements that obligate them to use your information solely for the purpose of providing the requested services. They are required to maintain confidentiality and protect your data with the same care as we do.
By using our services, you agree to the sharing of your data under the circumstances described above. If you have any concerns or specific questions about data sharing, feel free to contact us for more information.
5. Data Security
At Bright Wings Travel, we take the security of your personal information very seriously. We implement a variety of technical and organizational measures to ensure that your data is protected from unauthorized access, misuse, alteration, or loss. Our goal is to provide a secure environment for all the data you share with us, from your initial inquiry to the completion of your travel plans.
All sensitive information, such as payment details or personal identification, is transmitted using industry-standard encryption protocols (such as SSL/TLS). This ensures that your data is securely transmitted between your device and our servers, making it inaccessible to unauthorized third parties during transmission.
Once your data reaches our servers, we store it in secure databases protected by firewalls, encryption, and other advanced security technologies. Access to these databases is restricted to authorized personnel only, ensuring that your data is safe even after it has been collected.
To maintain the highest level of security, we conduct regular audits of our systems and practices. This helps us identify and address any potential vulnerabilities and ensure that our security measures are always up-to-date with the latest technological advancements and best practices in data protection.
While we take every precaution to protect your personal data, we also encourage you to play a role in safeguarding your own information. This includes:
In cases where your data is shared with third-party service providers (such as airlines, hotels, or payment processors), we ensure that they meet strict security requirements. These third parties are bound by contractual agreements to protect your data and use it solely for the services you’ve requested. However, we cannot be responsible for the privacy practices of these external partners once your information leaves our control.
In the unlikely event of a data breach, we have a robust incident response plan in place. If your personal information is compromised, we will notify you as soon as possible and take immediate steps to mitigate any risks. We will also comply with all legal requirements regarding breach notifications.
Your Role in Data Security:
As part of our commitment to data security, we recommend that you take precautionary measures to protect your personal information, such as logging out of your account after use, avoiding the sharing of login credentials, and ensuring your devices are secure when accessing our services.
By using our website and services, you acknowledge and agree to the security measures we have in place to protect your personal data. If you have any concerns about data security or believe that your information has been compromised, please contact us immediately.
At Bright Wings Travel, we use cookies and similar tracking technologies to enhance your experience on our website, understand user behavior, and provide you with personalized services. This section explains what cookies are, how we use them, and how you can manage them.
Cookies are small text files that are stored on your device (computer, tablet, smartphone) when you visit our website. They help us recognize your device, track your interactions with the website, and remember your preferences for future visits. Cookies are commonly used to improve website functionality and personalize your browsing experience.
We use cookies to:
We may also allow third-party service providers (such as Google Analytics, Facebook, and advertising networks) to place cookies on your device for tracking and analytics purposes. These third-party cookies help us understand how you use our site and serve ads that are relevant to your interests. Please note that we do not control these third-party cookies, and you should review their respective privacy policies for more information.
You have the option to manage, block, or delete cookies by adjusting your browser settings. However, please note that disabling certain cookies may affect the functionality of the website and your ability to access certain features.
Most browsers allow you to:
To learn more about how to manage cookies, you can refer to your browser’s help section or visit online resources like www.allaboutcookies.org.
Consent to Use of Cookies:
By continuing to use our website, you consent to our use of cookies in accordance with this policy. If you choose to disable cookies, you may still browse the website, but certain features may not function as intended.
7. International Data Transfers
As a global travel service provider, Bright Wings Travel may need to transfer your personal information across international borders to ensure the smooth processing of your travel bookings and associated services. This section explains how we handle these transfers and ensure that your data remains protected.
In order to deliver the services you’ve requested—such as booking flights, accommodations, and excursions—we may need to share your personal data with third-party service providers located outside of your country of residence. This can include airlines, hotels, visa services, and insurance providers, which may be based in countries with different data protection laws.
Whenever your personal data is transferred internationally, we take the following measures to ensure that it is handled with the highest level of security:
We partner with service providers from different parts of the world to deliver the best travel experience to you. These partners are contractually obligated to protect your personal information and use it only for the purposes specified by Bright Wings Travel. Some examples include:
You have the right to request details about how and where your data is being transferred internationally. Additionally, you may request a copy of the specific safeguards or protections we have put in place to ensure the security of your data during these transfers. Should you have any concerns about the international transfer of your personal information, please feel free to contact us, and we will address your inquiries promptly.
Consent to International Data Transfers:
By using our services and providing your personal data, you consent to the international transfer of your information as described in this policy. We will ensure that your data is always transferred securely and in compliance with applicable legal standards.
8. Data Retention
At Bright Wings Travel, we retain your personal information only for as long as it is necessary to fulfill the purposes outlined in this Privacy Policy. This section explains how long we store your data, the reasons for doing so, and your rights regarding data deletion.
We retain your personal information based on the following criteria:
You have the right to request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected. In some cases, however, we may be required to retain certain information to comply with legal obligations or resolve disputes.
To request data deletion, please contact us at the provided customer support channels. We will process your request in accordance with applicable legal requirements and timelines.
Non-personal data (e.g., browsing history, cookies, and analytics data) may be retained indefinitely for statistical analysis, business planning, and improving our website’s functionality. This data is anonymized and cannot be linked to individual users.
Your Right to Data Access and Deletion:
You have the right to access the personal information we hold about you and to request corrections or deletions where appropriate. If you would like to exercise these rights, please contact us, and we will ensure your request is handled promptly and in accordance with applicable laws.
9. User Rights
At Bright Wings Travel, we believe in empowering our customers by ensuring transparency and control over their personal information. This section explains your rights regarding the personal data we collect and how you can exercise those rights.
You have the right to request access to the personal information we hold about you. This allows you to review what data we have collected, why it was collected, and how it is being used. You can request a copy of your personal data, and we will provide it to you in a readable format.
How to Exercise This Right:
To request access to your personal data, please contact us via the provided customer support channels. We may require proof of identity to ensure the security of your information.
If the personal information we have on file is inaccurate or incomplete, you have the right to request that we correct or update it. We strive to ensure that all personal data we collect is accurate and up to date.
How to Exercise This Right:
Simply reach out to us with the necessary corrections, and we will update your information promptly.
You have the right to request the deletion of your personal information when it is no longer necessary for the purposes for which it was collected, or if you withdraw your consent for its use. This includes the right to request that we erase your data from our systems, except in cases where we are required to retain it for legal reasons.
How to Exercise This Right:
You can submit a request for data deletion through our customer support. Please note that certain data may need to be retained to comply with legal obligations, such as tax or financial reporting requirements.
You have the right to request that your personal data be transferred to another service provider or organization in a structured, commonly used, and machine-readable format. This allows you to move, copy, or transfer your personal information easily between different service providers.
How to Exercise This Right:
If you wish to transfer your data, please contact us, and we will work with you to facilitate the transfer securely.
Where we rely on your consent to process your personal data (for example, for marketing purposes), you have the right to withdraw that consent at any time. Once consent is withdrawn, we will stop using your information for those purposes.
How to Exercise This Right:
You can withdraw your consent by opting out of marketing communications via the unsubscribe link in our emails or by contacting us directly.
In certain circumstances, you have the right to object to or restrict the processing of your personal data. This may apply if you feel that we do not have a legitimate reason to process your data, or if you believe that your data is being used improperly.
How to Exercise This Right:
If you wish to object to the processing of your personal data, please contact us with your concerns, and we will assess your request in accordance with applicable laws.
If you believe that we have violated your privacy rights or mishandled your personal data, you have the right to lodge a complaint with a data protection authority or supervisory body. We encourage you to contact us first to resolve any issues, and we will do our best to address your concerns.
Your Control Over Your Data
At Bright Wings Travel, we are committed to protecting your rights and ensuring that you have full control over your personal information. If you have any questions or wish to exercise any of the rights listed above, please feel free to reach out to our team for assistance.
10. Third-Party Links
The Bright Wings Travel website may contain links to third-party websites, products, or services that are not owned or controlled by us. This section explains how we manage these links and what you should be aware of when interacting with third-party content.
Our website may include links to external websites, such as airlines, hotels, tour operators, and travel service providers. While we strive to partner with reputable companies, we do not control these third-party websites and are not responsible for their privacy practices or content. If you choose to click on a link to an external website, you will be redirected away from our site, and any information you provide on that site will be governed by their privacy policy.
We recommend reviewing the privacy policies of these third-party sites before providing any personal information to ensure your data is protected in line with your expectations.
We may use third-party service providers for specific functionalities, such as payment processing, analytics, or customer support. These service providers may collect your personal information in accordance with their own privacy policies. We make every effort to ensure that the third-party services we use comply with relevant privacy laws and handle your data securely.
Occasionally, we may display advertisements from third-party companies on our website. These ads may contain cookies or tracking technologies that allow advertisers to collect information about your interactions. Please note that we do not control these technologies, and any data collected by third-party advertisers is governed by their own privacy policies.
Responsibility for Third-Party Content
While we work to provide relevant and trustworthy links, Bright Wings Travel is not responsible for any information, practices, or content on third-party websites. By clicking on external links, you acknowledge that we are not liable for any issues that may arise from interacting with these third-party services.
11. Policy Changes
At Bright Wings Travel, we are committed to maintaining transparency and keeping our Privacy Policy up to date with any changes in our practices, legal requirements, or services. This section explains how and when we may update this policy and how those changes may affect you.
We periodically review and update this Privacy Policy to reflect changes in our business operations, regulatory requirements, or advancements in technology. Any updates made to this policy will be documented, and the most current version will always be available on our website.
If we make any significant changes to how we collect, use, or protect your personal information, we will notify you via email or through prominent notices on our website. This allows you to stay informed about how your data is being handled and whether any changes impact your rights or how we process your information.
By continuing to use our website or services after any changes to the Privacy Policy have been posted, you acknowledge and agree to the updated terms. If you do not agree with any updates or modifications to the policy, you may choose to discontinue using our services.
Stay Informed
We encourage you to review this policy periodically to stay informed about how we protect your privacy. If you have any concerns or questions about changes to the policy, feel free to reach out to us for clarification.
12. Contact Information
If you have any questions, concerns, or requests related to this Privacy Policy, your personal data, or our services, please feel free to contact us. We are committed to addressing your inquiries and ensuring that your privacy rights are respected.
You can reach us at:
If you would like to exercise any of your rights regarding your personal information (such as requesting access, corrections, or deletion), please contact us using the above information. We will respond to your request in accordance with applicable privacy laws.
Customer Support Team
Our customer support team is available to assist you with any concerns you may have about your data privacy or our services. Whether you need clarification on our policies or wish to request changes to your personal data, we are here to help.
Discover the world, one adventure at a time!
Zac Holding Building, 103 - 1st Floor
Latifa Bint Hamdan St, Al Quoz
Area 3, Dubai, UAE
Shop No. 26, Jharkhand Mode Khatipura - 302012 Jaipur, Rajasthan
info@brightwingstravel.com
Dubai Headquarters: +971 52609 9279
Customer Support: +91 89550 12241
